Return & Refund Policy

1. Right of Withdrawal

Customers purchasing products through the Ditonica online store have the right to withdraw from the purchase within 28 days from the date the product is received.

This withdrawal right applies to standard products sold through the website. Although Ditonica loudspeakers are built to order, they are standard models and therefore remain eligible for the withdrawal period.

To exercise the right of withdrawal, the customer must notify Ditonica by email at info@ditonica.com within the 28-day period.

 

2. Return Procedure

To initiate a return, customers should follow these steps:

  1. Contact Ditonica via email at info@ditonica.com and indicate the intention to withdraw from the purchase.
  2. After receiving confirmation and return instructions, the customer should carefully package the product.
  3. The product must then be shipped to the return address provided below.

Return address: Ditonica SIA Ganību dambis 30B, Rīga, LV-1005, Latvia

 

3. Condition of Returned Goods

Returned products must be in their original condition without visual or technical damage.

Customers may inspect and test the product as they would in a physical store, but the product must not show signs of excessive use, modification, or damage.

Where possible, products should be returned in the original packaging with all supplied accessories and components.

Returns may be refused or partially refunded if the product shows signs of misuse or damage not related to normal inspection.

 

4. Return Shipping Costs

Unless otherwise agreed, the customer is responsible for return shipping costs when exercising the right of withdrawal.

If a product is defective, damaged during delivery, or incorrect, Ditonica will cover the reasonable cost of return shipping.

 

5. Refunds

After the returned product is received and inspected, Ditonica will process the refund within 14 days.

Refunds will be issued using the same payment method that was used for the original purchase, unless otherwise agreed with the customer.

Shipping costs originally paid for the order may be refunded according to applicable consumer protection laws.

 

6. Exchanges

If a product arrives defective or damaged, customers may request either:

  • a replacement product, or
  • a refund

Ditonica will work with the customer to arrange the most appropriate solution.

 

7. Non-Returnable Situations

Returns may not be accepted if:

  • the product has been damaged due to misuse or improper handling
  • the product has been modified or altered
  • essential components or accessories are missing

These conditions do not affect the customer’s statutory rights under applicable consumer protection laws.

 

8. Contact

For any questions regarding returns or refunds, please contact:

Ditonica SIA
Email: info@ditonica.com
Phone: +371 67 630 603
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