Privacy Policy

1. Introduction

Ditonica SIA respects the privacy of its customers and is committed to protecting personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect, how we use it, and what rights customers have regarding their personal information.


2. Data Controller

The data controller responsible for processing personal data on this website is:

Ditonica SIA
Registration number: 40203434927
Address: Katrīnas dambis 17 – 16, Rīga, LV-1045, Latvia
Email: info@ditonica.com
Phone: +371 67 630 603


3. Personal Data We Collect

When customers place an order through our website, we may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Country
  • Order details

This information is necessary for processing and fulfilling customer orders.

Technical information such as IP address and browser information may also be collected automatically by our hosting infrastructure.


4. How We Use Personal Data

Personal data is used only for legitimate business purposes, including:

  • processing and fulfilling orders
  • communicating with customers about their orders
  • arranging delivery of purchased products
  • handling returns, warranty claims, and customer support
  • maintaining accounting records as required by law

Ditonica does not use customer data for marketing newsletters or promotional emails unless explicitly requested by the customer.


5. Payment Processing

Payments made through the website are processed through secure payment systems provided by Swedbank.

When customers make a payment, the payment information is processed directly by the payment provider through secure systems. Ditonica does not store or process full card payment details.


6. Third-Party Service Providers

To operate the website and provide services, certain data may be processed by trusted third-party providers, including:

  • Website hosting provider: SIA “Area IT” (Latvia)
  • Payment provider: Swedbank payment services
  • Shipping providers: ACE Logistics and Dachser
  • Advertising services: Meta Platforms (Meta Pixel)

These providers process data only to the extent necessary to deliver their services.


7. Cookies and Tracking Technologies

This website uses cookies and similar technologies necessary for website functionality and analytics.

Cookies may be used for:

  • maintaining the website and shopping cart functionality
  • understanding website usage
  • measuring advertising performance through Meta Pixel

Where required by law, users will be asked to provide consent before non-essential cookies are used.


8. Data Retention

Customer personal data is retained only as long as necessary to fulfill the purposes described in this policy.

Order-related information may be retained for a longer period where required by accounting, tax, or legal obligations.


9. Data Security

Ditonica takes reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, or misuse.

Sensitive payment information is processed through secure external payment systems.


10. Customer Rights

Under applicable data protection laws, customers have the right to:

  • request access to their personal data
  • request correction of inaccurate data
  • request deletion of their personal data where legally possible
  • restrict or object to certain types of data processing

Requests regarding personal data can be submitted by contacting Ditonica using the details provided below.


11. Contact

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact:

Ditonica SIA
Email: info@ditonica.com
Phone: +371 67 630 603
Shopping Cart