Delivery Policy

1. Shipping Origin

All products are manufactured and shipped from Latvia by Ditonica SIA. Our loudspeakers are built to order and carefully prepared for shipment to ensure safe transportation.


2. Shipping Regions

Orders placed through our website can be shipped to customers located in the European Union (EU). Customers located outside these regions are welcome to contact us directly to discuss shipping options and arrangements.


3. Shipping Partners

To ensure reliable delivery, we use trusted logistics partners:

  • ACE Logistics for shipments within the Baltic States
  • Dachser for shipments to other European countries
The choice of carrier may vary depending on the delivery destination and logistical considerations.


4. Manufacturing and Dispatch Time

All Ditonica loudspeakers are built to order. Typical manufacturing time is 1 to 10 working days before dispatch. Once production is complete, the order will be prepared and handed over to the shipping carrier. Customers will be notified if additional production time is required.


5. Delivery Time

After dispatch, typical delivery time within Europe is 3 to 6 working days, depending on the destination and the shipping carrier. Delivery times are estimates and may vary due to logistics conditions, customs procedures, or other circumstances beyond our control.


6. Shipping Costs

To ensure safe delivery of our loudspeakers, we apply flat shipping rates within the European Union:

  • Baltic States (Latvia, Lithuania, Estonia): 45 EUR
  • Other EU countries: 95 EUR
This price covers packaging, handling, and transportation of the product to the customer’s delivery address.


7. Packaging

All loudspeakers are shipped fully assembled and packaged carefully using protective materials designed to ensure safe transport.


8. Inspection Upon Delivery

Customers are encouraged to inspect the package upon delivery. If the packaging shows visible damage, customers should note this with the courier and contact Ditonica as soon as possible.


9. Damaged Goods During Transport

If a product arrives damaged during transportation, the customer should notify Ditonica as soon as reasonably possible and provide photographs of the damage, including the packaging if available. Ditonica will review the case and arrange an appropriate solution, which may include repair, replacement, or other resolution. Shipping damage claims will be handled directly between Ditonica and the logistics provider. Customers are not required to contact the shipping company directly.


10. Delivery Issues

If a delivery is delayed, lost, or cannot be completed, customers are encouraged to contact Ditonica so that we can investigate the issue and assist in resolving it.


11. Contact

For any delivery-related questions, please contact:

Ditonica SIA
Email: info@ditonica.com
Phone: +371 67 630 603
Shopping Cart